Privacy Policy

1. Introduction

This Privacy Policy explains how Vakwrox ("we", "us", "our") collects, uses, and protects your personal information when you use our website, enroll in our courses, or interact with us in any way. We are committed to ensuring that your privacy is protected. This policy is effective from November 4, 2025.

2. Information We Collect

We may collect the following information:

• Personal information such as name, email address, phone number, and postal address
• Demographic information such as postcode, preferences, and interests
• Educational and professional background information relevant to course enrollment
• Payment information when you purchase our courses or services
• Website usage data through cookies and similar technologies
• Information you provide when you communicate with us via email, phone, or our contact forms

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage the courses and services you request
• To communicate with you about your account, enrollment, or inquiries
• To improve our courses and services based on your feedback and needs
• To send you promotional emails about new courses, special offers, or other information we think you may find interesting (with your consent)
• To customize the website according to your interests
• To process payments and prevent fraudulent transactions
• To comply with legal obligations

4. Data Storage and Security

We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect to prevent unauthorized access or disclosure.

Your data is stored on secure servers in New Zealand, and we maintain strict access controls to protect your information. Payment details are encrypted using SSL technology, and we do not store complete credit card information on our servers.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. For students, we typically maintain records for a period of 7 years after course completion to comply with educational record-keeping requirements.

You can request that we delete your personal information at any time (see Your Rights section below), unless we are legally required to retain it.

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how they work, please see our Cookies Policy.

7. Third-Party Sharing

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

7.1 Third-Party Service Providers

We work with the following categories of third-party service providers who may process your personal data as part of their services to us:

• Payment processors (for securely processing course payments)
• Email marketing platforms (for newsletters and course communications)
• Learning management systems (to deliver online course content)
• Analytics providers (to help us improve our website and services)
• Customer relationship management systems (to manage student information)

8. Your Rights

Under the New Zealand Privacy Act 2020 and other applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate personal information
• Request deletion of your personal information
• Object to or restrict processing of your personal information
• Request a transfer of your personal information
• Withdraw consent where we are relying on consent to process your personal information

To exercise any of these rights, please contact us using the details provided in the Contact Us section below.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove such information and terminate the child's account.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. Significant changes will be notified to you through email or through a notice on our website.

11. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise any of your data protection rights, please contact us at:

Vakwrox
17 Willow Lane, Parnell
Auckland 1052, New Zealand
Email: info@vakwrox.world
Phone: +64 21 876 5432

Last updated: November 4, 2025